* Supervised & directed IT business strategies across 5 group companies.
* Planned & designed ML & RPA solutions for the group, powered by the cloud.
* Participated in all phases of various internal projects spread across 5 group companies.
* Utilized a modern/clean financial platform deployed on-prem for IT budgeting & financial projection.
* Trained top level managers from all departments on the basics of OAuth across apps & how to take security measures against it to protect Office 365 profiles & social media accounts.
* Deployed a modern Document Management System on-prem with tagging & archiving.
* Deployed ALPR on-prem that works with existing IR CCTV IP cameras at 91% accuracy.
* Data dump cleansing and modeling for finance and service departments using Power Bi.
* Lead numerous projects from a technical standpoint by suggesting & improving their system architectures and helped in their implementations.
* Migrated Liberty's old DMS data into a new cloud based system and set up third party integrations, enabling extended features.
* Updated the inventory management system for IT, service & finance departments.
* Upgraded Liberty IT help-desk to a cloud enabled portal with live chat , SMS & WhatsApp.
* Helped plan an infrastructure where only thin clients are needed for a more modern and clutter free work space.
* Upgraded to an ML enabled security solution that eliminates endpoint agents/sensors and monitors/controls all devices on the network.
* Modernized customer feedback flow at the new Liberty Service Center reception by setting up feedback kiosks.
* Maintained & troubleshot local AD and Azure AD services on local and cloud environments.
* Traced critical mail & files using Security & Compliance tools such as eDiscovery.
* Managed critical mail rules with Exchange online admin.
* Introduced a modern task management platform for IT with real time collaboration & enhanced visuals.
* Modernized existing excel sheets with Microsoft PowerApps.
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* Coded web apps, prepared marketing campaigns and digitized business processes using Python, JS, and third party platforms.
* Maintained old mobile apps & their back-end, fixed app-breaking bugs.
* Developed a PR application for managing employee information and company trade licenses.
* Developed a bill parsing application for analyzing employee call patterns and call consumption by department.
* Managed company SIM cards and packages on Etisalat B2B portal.
* Deployed an open source project management solution and open source reporting server.
* Trained employees on Office 365 and introduced new ways to utilize the platform effectively.
* Trained employees on Google Marketing, Facebook Analytics and other similar platforms.
* Performed network penetration tests and reported network vulnerabilities with all possible solutions.
* Found new ways to reduce the costs of website hosting and email newsletters by up to 90%.
* Managed all company domains and DNS configurations on Cloudflare and Etisalat NIC.
* Helped plan company cloud migration.
* Actively tested multiple endpoint security solutions on user devices.
* Introduced a new document management solution.
* Managed users' MFA on Office 365.
* Managed users' Outlook signatures.
* Created staff feedback surveys using Office 365 Forms.
* Troubleshot mail flow issues using Office 365 Message Trace.
* Utilized MS Flow to automate important alerts & fetch data from third party platforms.
* Deployed all apps with Docker on Ubuntu server.