Jan 2021 - Jan 2022 (1 year)
I was responsible for managing 5 major customer accounts and ensuring their satisfaction with our product. This involved conducting weekly meetings with customers to resolve any issues and responding quickly to any critical problems that arose.
I also played a key role in building Docker images for customer use and integrating third-party tools like TensorBoard, Dash, and SmartSheet. In addition, I resolved a number of network-related issues such as SSL certificates, DNS routing, and network proxies.
My work involved providing continuous feedback to the Engineering team based on my personal experiences with the product and feedback from customers. This helped to ensure that the product remained relevant and met the needs of our customers.
Finally, I built several internal tools that automated the majority of the manual work involved in product version migrations. This significantly streamlined the process and allowed for more efficient and effective product updates.
docker kubernetes python mongodb postgresql aws gcp terraform ansible prometheus bash redis linux nginx rabbitmq grafana microservices