Austin Howard
Calgary, Canada

Dynamic computer engineer with a proven record of driving innovation and optimizing business processes. Skilled in programming, database administration, and business analysis, with a passion for leveraging technology to solve complex challenges. Seeking opportunities to apply my expertise and make a significant impact in a forward-thinking organization.

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List your work history, including any contracts or internships
Heartland Generation
May 2022 - Jul 2024 (2 years 2 months)
Calgary, Alberta
Business Analyst
As a Business Analyst at Heartland Generation, my pillar was operational applications.

During my day-to-day, I would actively contribute to project management efforts, overseeing new and innovative ideas from an information systems perspective. I would collaborate with cross-functional teams, identify opportunities for process improvement, and drive positive change throughout the organization, resulting in enhanced productivity and optimized business outcomes.

As operational applications are the backbone of our organization, I played a key role in ensuring the reliability and performance of our applications, including CI/CD automation, server administration, and application administration. This spanned applications such as our MOC & Incident management, fleet management, CMMS, and even stretching into mobile device management, SCADA, and security.

As our entire IT department (including our director) was 5 FTE strong, I was able to play a secondary role and even lead some initiatives in departments outside of my specified pillar such as the M365 space, and primarily our Analytics department. Data management and analysis were also at the core of my responsibilities as a result of this.

Coming from a strong programming background, at Heartland I was able to develop in T-SQL, C#, .NET 6-8, and JavaScript. While development was a large part of my day-to-day I had the pleasure of helping with our Azure tenant administration, SQL database administration, Azure DevOps administration, InTune administration, Sharepoint Administration, and so much more. It was a pleasure to be able to enable data-driven decision-making and provide insights for strategic planning.
Azure C# VueJS database devops JavaScript python powershell powerbi data analytics pandas numpy jupyter notebook bash azure devops azure active directory active directory
ATB Financial
May 2021 - May 2022 (1 year)
Calgary, Alberta
System Analyst IV
What ATB called Systems Analyst IV, others call a "DevOps Engineer". I was responsible for the development and maintenance of ATB Financials mobile app development pipeline. This included the development of CI/CD pipelines, server administration, database administration, and application administration. This role gave me exposure to the Google Cloud Platform (GCP), Salesforce administration, Octopus Deploy, and TeamCity. Aside from my administration and development pipeline impact, I played a pivotal role in bridging communication between business representatives, project managers, project analysts, solution architects, and my fellow "Wealth Solutions" development team members when it came to the implementation of new technologies within our environment.
sql c# devops SalesForce gcp ci/cd docker nginx octopus deploy teamcity grafana
WBM Technologies
Jan 2017 - May 2021 (4 years 4 months)
Calgary, Canada
Infrastructure Analyst
WBM Technologies, if you don't know, is a managed service provider.

In the beginning, I worked at Farm Credit Canada as Executive Support and was able to work closely with the C-Suite even getting to know their former CEO, Michael Hoffort, quite well. While I didn't stay in this position very long, I was able to make an impactful change by upgrading all 58 meeting rooms across two towers to full "one-click" Teams rooms such that FCC became the first user of the Microsoft Gen 1 "Surface Hubs" in Canada.

Next, after moving to Alberta, I started contracting for Pembina Pipelines and quickly moved from leading their deployment of Windows 10 across all field locations to being the sole Infrastructure Analyst for WBMs newly created managed service at Pembina.

As a member of the Infrastructure Team, I was responsible for the day-to-day operations of the service, including ticket management, server administration (both on-prem and cloud-based), documentation, change management, SCCM packaging, Azure tenant administration, IAM, and more.
powershell azure bash sccm bash scripting azure active directory serverless azure devops ci/cd splunk vmware servicenow active directory

Add some compelling projects here to demonstrate your experience
Operations Site Metrics Portal
Mar 2023 - Nov 2023
Our team at Heartland embarked on a mission to modernize our operational reporting processes. With a small but dedicated team, we developed an automated pipeline to gather and process data from various sources, including field sites and public databases.

Our solution empowered field operators to make manual edits within a structured approval framework, eliminating redundant tasks and ensuring data accuracy. We also created a dynamic reporting portal using PowerBI, accessible to both field operators and headquarters staff, with enhanced security measures in place so the right information went to the right people.

Through our efforts, we saved significant time and resources equivalent to one senior full-time employee, while enhancing data integrity and providing timely insights for decision-makers. Our project marks a significant step towards a more efficient, data-driven future for Heartland.
The Iris Concept
Jan 2017 - Apr 2017
For my final project at Saskatchewan Polytechnic, I decided to build a weather balloon that measured the Pfozer maximum.

Typically speaking, this is something that space agencies will need to calculate when sending a rocket into space. The Pfozer maximum is the maximum altitude that a rocket can reach before the ozone layer becomes too thin to protect the rocket from the sun's radiation.

For my attempt, I designed quite a bit, from the microcontroller firmware, to custom PCBs, to the camera gymbal and software, and even to the balloon's hardware structure itself. Through some extensive testing I was able to integrate a geiger counter, altimeter, and a few other sensors to the microcontroller, connect this to a cable that ran through the structures frame and acted as a long-range antenna, and transmit this information in real-time back to a custom built android app. Just to add some extra flair, I also added a camera and a cutsom designed gymbal that would take a constant video for retrieval after the apparatus landed.

While I had many struggles throughout my capstone project, ultimately I was able to create something I was truly proud of and ended up getting a 99% on this project cementing my 4.0 GPA and admissions into the Deans Honor list for graduation.
This section lets you add any degrees or diplomas you have earned.
Saskatchewan Polytechnic
Engineer's degree, Electronics Engineering Technology
Sep 2014 - May 2017
Saskatchewan Polytechnic allowed me to grow greatly in knowledge of the technological world and its impact on individuals, as well as the environment around us. I have taken courses here regarding almost every facet of computer engineering technology such as: Wireless radio signals, diagnosis of micro-controllers, use of oscilloscope and function generators, computer programming, basic mechanical engineering, intermediate electrical engineering, as well as many other topics.
Salesforce Certified Administrator (SCA)
Mar 2022
Azure Administrator AZ-104
Feb 2021

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