Work with Project Managers to create plans of action for creating new software. Oversee initial software rollouts and updates to ensure smooth implementation. Participate in leadership meetings to contribute to corporate strategy. Assisting with designing, coding and debugging software as needed. Take a high-level view of the development process and understand how software fits into the overall goals of the business. Ensure new software developed fully aligns with business needs and identify ways that existing software may be modified to improve functionality. Collaborate with other senior developers across teams to research and architect solutions for features and products that enhance and grow the business. Encourage, mentor, and help other developers grow by teaching them the architectural design, design patterns, and best developmental practices. Propose and be part of the implementation of technical solutions for existing and new products based on the requirements provided by product and business. Cross collaborate with other Principal developers to come up with technical solutions that impact existing and new products.

Develop products and integrations for full service contact center solutions. Utilizing widely known products such as Cisco UCCX, Cisco UCCE, Twilio, Inference, Kore.AI, among others develop custom integrations or products per client specification. Working with the Financial, Industrial, and Communications sectors implement security mechanisms to comply with industry standards such as PCI-DSS, ISO 27001, among others to protect sensitive information. Implement and follow secure development and SDLC procedures. Utilize common code repository software such as git. Utilizing technologies such as C#, .NET Core, Blazor, Java, Javascript, SQL, among others design and develop company IP per industry needs. Properly document products and solutions to ensure minimal end-user confusion. Interface with clients and partners to determine customer business requirements and technological needs. Participate in team and division meetings. Maintain accurate records for time-keeping and research purposes while working remotely. Research and remain knowledgeable on current technological developments. Work with cloud technologies such as AWS and Azure to provide redundant, highly available services.

Developed and maintained software systems throughout the complete SDLC. Developed and maintained windows services, micro-services, nuget package, and other company projects. Developed and debugged applications that met business objectives. Supported, maintained, and documented software functionality. Maintained and debugged live software systems. Developed software that complied with all corporate and government policies regarding security and privacy.