At Clark International University, Refactory offered training in both technical and non technical skills covering;
 Lean & Agile
 Project Management
 Leadership
 Emotional Intelligence
 Core Software Development
 JavaScript
 HTML5 / CSS
 Node.Js
 Lean Start-Up
 Human Centered Design
 Voice of Customer
 Community Engagement

I am mainly faced with the following tasks here;
 Obtaining client information by answering telephone calls; interviewing clients; verifying information.
 Determining eligibility by comparing client information to requirements.
 Informing clients by explaining procedures; answering questions; providing information.
 Maintaining communication equipments.
 Updating job knowledge by studying new product descriptions; participating in educational opportunities and trainings.
 Selling products and services through providing customer service.
 Provision of technical solution to the customers’ queries.
 Satisfaction of customers both internal and external to enhance customer retention.
 Updating the database by logging in tickets in ticketing tool for proper monitoring of clients problems and requests.

At the Registration Section, I am mainly faced with the following responsibilities;
 Calling out of subscribers and giving procedures on how they can verify their numbers
 Accepting or rejecting subscribers registration status basing on the information provided
 Checking subscribers verification and Registration status hence advising them accordingly

At Africell Uganda, the training conducted in the area of Customer Care, Quality Monitoring and Quality Assurance with objective of moving from customer service to exceptional customer experience focused on;
 Call handling skills
 First call Resolution
 Customer Perception
 Communication Essentials
 Effective and tactical probing
 Resolving barriers and offering alternatives