• Administration of Windows domain and accounts.
• Installation and configuration of new hardware and software.
• Conduct diagnosis and resolution of hardware, software and network related problems.
• Maintain in house production systems (Develop, manage, and support the various manufacturing automation applications)
• Development of applications that meet business needs and customer specifications.
• Research and analyze system program and process needs through collaboration with other IT
units.
• Resolve user complaints and concerns with strong verbal and negotiation skills.
• Ensure all issues are logged properly on Help desk.
• Maintained a Hardware Asset/Inventory Database on BUA IT ASSET application.
• Provide Prompt and accurate feedback to end users.
• Displayed courtesy and strong interpersonal skills with all customer interactions
• Provide monthly updates and getting feedback to/from my Superiors.
• Build and maintain successful relationships with service providers, dealers and consumers.
• Assist in the post-implementation troubleshooting of new applications and application upgrades.
• Research issues on various computer systems and databases to resolve complaints and answer inquiries.
• Formulate, define and document system specifications.

•Provide guidance during selection and procurement as well as providing expert technical assistance
•The configuration of Vidyo Router.
•Email Setup and Configuration.
•Maintain IT infrastructures (servers, Printers, Internet TV, Video equipment, internet, network phones, etc)