• Experience with leading the installation, configuration, tuning, deployment, and monitoring of web-based applications and related middleware;
• Ensuring the day-to-day functionality of the SaaS environment is stable;

• Maintenance and administration of directories related to user access and security of computers and networks, including new user registration and documentation, validation of change requests to access, and proper user access termination”;
• Set goals for SaaS operations that relate to business objectives”;
• Maintaining and enhancing data integrity through design, maintenance, and se-
curity in a variety of SaaS applications”;
• Assisting with enhancements and maintenance of automated processes and ap-
plications that exist within and are integrated with SaaS applications;
• Transitioning legacy processes and functionality using newer tools for purposes
of streamlining overhead and embedding efficiencies;
• Projects: EvEx digital platform: website, Android and IOS mobile application;

As IT Business Analyst and Project Manager
• Facilitated business decisions;
• Supported airline's critical systems and network solutions in IT;
• Headed activities directly with international and Brazilian suppliers to attend inter- nal client demands,
• Planned, communicated and participated in the IT management to guarantee project and product scopes, deliverables and closures.
• Projects:

i. New Skies: departure control system for management of flights, passengers and its business, commercial, financial and marketing implications;

ii. Skyport, SkySpeed e SkyUtilities: logistic and administration of ticket purchases, check-in, boarding, departure e bag tagging, airplane controls and planning, mainte- nance, and airport operations;

IT Consultant and Project Manager;
System Analyst, Architect and Developer;
Projects: Software Público Brasileiro; Software Público Internacional.