I'm Executive Account Manager from Claro’s Wholesale segment.

Main responsibilities:
► Increase the portfolio's income in 10% year by year, maximizing the sales forecast and growing pipeline with opportunities created;
► Lead RFIs/RFPs, homologation of new services and general quotes.
► Responsible for AT&T's account in Claro Brasil.

I worked as a Consultant in Multinational and Integrators board in a portfolio with annual revenue of R$ 84 million. I was responsible for coordinating from the preliminary understanding of customer needs through development of strategic planning and ending with the construction of the proposal within the governance processes. Main customers: BT, Deutsche Telekom, Expereo, IBM, Neutrona, Orange, Sprint, T-Systems and Verizon.

Main responsibilities:
► Construction of ICT projects including voice, mobility, data, data center, cloud computing, telepresence and security;
► Presentation of technical or business emphasis;
► Identify the opportunity to add value to the proposal.

I worked as Sales Engineer in a portfolio with annual revenue of R$ 53 million. I was responsible for developing solutions for International Carriers. Main customers: Orange and Verizon.

Main responsibilities:
► Construction of telecommunications projects including MPLS networks, Carrier Ethernet networks, voice services through SIP or legacy signaling as ISDN PRI or R2;
► Fulfill technical compliance questionnaires from RFP, RFI and general proposals;
► Defending the solution as a presenter on the client;
► Manage projects acting as the primary technical interface on pre sales and on post sales.

I worked as the Right-hand of the regional sales director. Responsible for quality indicators, executive summaries, forecast analysis and other management reports. Constantly involved in new projects, taking part in strategic decisions.

Main responsibilities:
► Facilitator of the Sales Director, solving various issues of abnormal situations;
► Analysis, reporting and building presentations to internal and external audiences.
► Development of automation tools in C / C++ for regular tasks of the job.

I was responsible for coordinating the production of all post sales teams in Juiz de Fora’s Call Center, a team composed of 89 assistants and 5 supervisors. I started developing two web applications - in ASP with SQL as DB - named “BO Report” and “Anatel Panel” to monitor the work of the teams. We’ve adopted the strategy of attacking the root causes and set motivational campaigns to increase production. In less than a year the teams have shown significant results.

Main responsibilities:
► Develop and coordinate strategies to ensure the effectiveness of the teams;
► Dimensioning of the teams and building new reports;
► Adjust the campaigns to the new rules and political statements;
► Traveling to promote best practices on other call centers.

I was responsible for a team of 22 Telemarketing Operators dedicated to offer telecommunication services to the mass market. I was able to show in a short time that I could take an even higher challenge and then I received an invitation from the Production Manager to become Analyst.

Main responsibilities:
► Manage, support and motivate the team;
► Monitor and ensure the achievement of quality standards;
► Provide training for new employees.