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Mauro Infante
Barranquilla, Colombia
👨💻 Industrial Engineer with experience in product and service quality, passionate about process optimization and continuous improvement. I started my career as a quality inspector in a glass and aluminum plant, then worked in BPO as a sales representative and bilingual customer service agent to improve my English (B2 level). 🔍 My focus is on identifying and solving problems through data analysis and implementation of innovative solutions, always committed to quality and operational excellence. I value teamwork and strive to build respectful and collaborative relationships, bringing effective communication skills that enable agile problem solving. 🌐 I am currently training in programming, web development, database management and cybersecurity, and am excited to integrate these skills with my industrial engineering background to drive efficiency and productivity in diverse environments.
CodersRank Score
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This represents your current experience. It calculates by analyzing your connected repositories. By measuring your skills by your code, we are creating the ranking, so you can know how good are you comparing to another developers and what you have to improve to be better
Information on how to increase score and ranking details you can find in this blog post.
135.1
CodersRank Rank
Top 5%
days
Streak
Top 5
Nix
Developer
Colombia
Highest experience points: 0 points,
0 activities in the last year
HTML
48.8
exp.
JavaScript
18.9
exp.
JSON
22.2
exp.
CSS
21.7
exp.
TypeScript
9.4
exp.
Python
5.7
exp.
PHP
5.9
exp.
Nix
2.5
exp.
List your work history, including any contracts or internships
Autónomo
Nov 2024 - Jan 2025 (2 months)
Freelance Jr sofware ingenieer
I am a Junior Freelance Software Engineer passionate about developing innovative solutions that combine functionality and design. With experience in Java script, html, css, python,Go, rust, nodejs, bunjs, react: I am dedicated to creating efficient and user-friendly applications.
I focus on:
Problem-solving: Analyzing requirements and developing customized solutions for each project.
Effective collaboration: Clear communication and teamwork with clients and collaborators.
Continuous learning: Constantly seeking new technologies and best practices to deliver high-quality services.
Available for:
- Web Development
- Code Optimization
- Technical Problem Solving
- Creation of Intuitive Interfaces
🚀 Always seeking new opportunities and challenges in software development.
I focus on:
Problem-solving: Analyzing requirements and developing customized solutions for each project.
Effective collaboration: Clear communication and teamwork with clients and collaborators.
Continuous learning: Constantly seeking new technologies and best practices to deliver high-quality services.
Available for:
- Web Development
- Code Optimization
- Technical Problem Solving
- Creation of Intuitive Interfaces
🚀 Always seeking new opportunities and challenges in software development.
Holafly
Aug 2023 - Jan 2025 (1 year 5 months)
Customer Service Representative
- Bilingual customer service agent in chats to an Esim company for international travel.
- Bilingual customer service agent, providing call and chat support to an international remittance campaign.
- Professionalism in communicating with the customer in both Spanish and English.
- Remain at the site or location where work is to be performed throughout the work day.
- Practice appropriate conflict resolution skills when handling sensitive or difficult situations with external customers.
- Ability to resolve and deal with multiple chats.
- Bilingual customer service agent, providing call and chat support to an international remittance campaign.
- Professionalism in communicating with the customer in both Spanish and English.
- Remain at the site or location where work is to be performed throughout the work day.
- Practice appropriate conflict resolution skills when handling sensitive or difficult situations with external customers.
- Ability to resolve and deal with multiple chats.
Remitly
Dec 2022 - Jul 2023 (7 months)
Customer Service Representative
-Customer Support Agent for Remitly Campaign: Provided bilingual customer service as part of Sutherland's team, supporting customers with international remittance services
- Complaint and Request Handling: Addressed customer issues, complaints, and requests with empathy and professionalism.
- Transaction Assistance: Explained transaction statuses, processes, and account details clearly and accurately.
- Guided Support: Provided step-by-step guidance to help customers complete processes independently.
- Diligent Research: Investigated customer inquiries thoroughly to deliver precise and timely solutions.
- Escalation and Decision Analysis: Analyzed customer concerns and escalated to appropriate departments only when necessary to enhance resolution and satisfaction.
- Empathy and Understanding: Maintained a caring and understanding approach toward customers facing challenging or frustrating situations.
- Professional Communication: Ensured professional, courteous, and effective communication in both English and Spanish.
- Conflict Resolution: Applied conflict resolution techniques to manage sensitive or complex customer interactions effectively.
- Policy Adherence: Followed all company policies, procedures, and guidelines to ensure compliance and efficiency.
- Resource Management: Used company tools, applications, and access credentials responsibly and diligently.
- Campaign Metrics Compliance: Consistently met performance targets and adhered to campaign-specific metrics.
- Cross-Cultural Communication: Effectively navigated language, accent, and cultural barriers to provide exceptional service.
- Continuous Learning: Adapted quickly to product updates, process changes, and new policies to improve service delivery.
- Complaint and Request Handling: Addressed customer issues, complaints, and requests with empathy and professionalism.
- Transaction Assistance: Explained transaction statuses, processes, and account details clearly and accurately.
- Guided Support: Provided step-by-step guidance to help customers complete processes independently.
- Diligent Research: Investigated customer inquiries thoroughly to deliver precise and timely solutions.
- Escalation and Decision Analysis: Analyzed customer concerns and escalated to appropriate departments only when necessary to enhance resolution and satisfaction.
- Empathy and Understanding: Maintained a caring and understanding approach toward customers facing challenging or frustrating situations.
- Professional Communication: Ensured professional, courteous, and effective communication in both English and Spanish.
- Conflict Resolution: Applied conflict resolution techniques to manage sensitive or complex customer interactions effectively.
- Policy Adherence: Followed all company policies, procedures, and guidelines to ensure compliance and efficiency.
- Resource Management: Used company tools, applications, and access credentials responsibly and diligently.
- Campaign Metrics Compliance: Consistently met performance targets and adhered to campaign-specific metrics.
- Cross-Cultural Communication: Effectively navigated language, accent, and cultural barriers to provide exceptional service.
- Continuous Learning: Adapted quickly to product updates, process changes, and new policies to improve service delivery.
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