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Michael Hardy
Software Engineer at Systems Planning and Analysis, Inc.
Salt Lake City, United States
CodersRank Score
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20.5
CodersRank Rank
Top 8%
Based on:
1 events
Highest experience points: 0 points,
0 activities in the last year
Python
11.9
exp.
HTML
4.1
exp.
List your work history, including any contracts or internships
Systems Planning and Analysis, Inc.
Apr 2022 - Present (2 years 1 month)
Software Engineer
Franciscan University of Steubenville
1 year 4 months
Information Technology Assistant
Aug 2021 - Apr 2022 (8 months)
• Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources
• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories.
• Develop and maintain knowledge of Franciscan University computer systems and share this knowledge with students and staff to promote computing literacy and efficient use of technology as well as a high level of customer service
• Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives
• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories.
• Develop and maintain knowledge of Franciscan University computer systems and share this knowledge with students and staff to promote computing literacy and efficient use of technology as well as a high level of customer service
• Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives
Contact Center Caller
Sep 2018 - May 2019 (8 months)
• Cold called hundreds of people per shift soliciting donations from Canada and America for the Franciscan Annual Fund.
• Finished as one of the top callers each semester I worked there.
• Finished as one of the top callers each semester I worked there.
Summit Financial Corp
May 2019 - Aug 2019 (3 months)
IT Intern
• Helped organize and run a building-wide network update. I individually had to set up and connect new computers and other nodes. I help set up and install a new printer system for fellow employees.
• Managed IT issues employees were facing.
• Managed IT issues employees were facing.
This section lets you add any degrees or diplomas you have earned.
Franciscan University of Steubenville
Bachelor's degree, Computer Science
Aug 2018 - May 2022
• Baseball: Part of a first-year program, Walk-on
• Rugby: Undefeated, nationally ranked second and made it to national, and regional championships, Walk-on, 2022 Scholastic All-American
• Christian Fraternity: Founder of Defenders of Purity, organized events and other fundraisers, Elected leader by peers for multiple semesters
• Cyber Security Club
• Rugby: Undefeated, nationally ranked second and made it to national, and regional championships, Walk-on, 2022 Scholastic All-American
• Christian Fraternity: Founder of Defenders of Purity, organized events and other fundraisers, Elected leader by peers for multiple semesters
• Cyber Security Club