● Installing and upgrading computer components using a systematic, test-driven approach: Running diagnostics, documenting problems, and planning & implementing resolutions. Troubleshooting and testing problems under controlled settings, prioritizing resolution, and assessing the impact of issues.
● Supporting users and ensuring applications, workstations, access, and related issues are resolved with limited disruptions. Notifying users in advance of disruptions.
● Responsibility for observability, security and reliability of network, servers and cloud systems.
● Training others in our sales CRM and telematics CMS systems.
● IoT Hardware & Firmware installation, testing, upgrading, troubleshooting and maintenance.

● Benchmarked defective equipment to identify problem components and made any necessary service or repairs.
● Troubleshoot and repaired electronics either on-site or in the workshop.
● Regularly advised and demonstrated knowledge about different technologies and how they could best serve and solve customer issues
● Engaged with and reassured customers to deliver outstanding customer service.

Freelancing activities that involved performing manual and automation functional testing, load testing, localization testing, payments testing, API testing, regression testing and UX testing