Managed team of 29, overseeing department P&L, performance reviews, and grading processes. Led 3 web teams in completing SalesForce integration process. Developed integration services on internal company projects including real-time chat communication, account service, notification engine, and telephony service. Oversaw department’s employee growth program, salary review, and cross-team communication. Collaborated with HR and engineering departments to cultivate employee development; formulated skill identification and performance measurement processes. Regularly brokered consensus among multiple departments. Worked directly with engineers, evaluating individual workflow, conducting code reviews, providing clear and timely feedback, and motivating individuals to achieve ambitious goals.

Key Contributions:

Designed and delivered GDPR support on services in only 2 months; program has data remove and export modules that interact with 9 of the company’s services.
Implemented Scrum for the team, significantly improving delivery time and prioritization of deployed tasks.

Projects:

Chat service based on Golang, RabbitMQ, MySQL, MongoDB, S3 technologies.
VoIP call service utilizing Asterisk PBX, statistics microservice, WebRTC-based call center (backend and frontend), and SalesForce integration service.
Browser extensions—Safari and Chrome anti-tracking and ad-blocking extensions; spearheaded development and patented new anti-phishing service.
Account service providing web interface for client to access subscriptions, personal data, and API for desktop solution.
Marketing journey planning service—rich web interface for planning marketing emails and desktop notifications.
Mailing gateway system aggregating several mail delivery providers.
Billing gateway integrating 6 billing providers with company backends.
ZoomDiagnostics—Desktop application to help customers connect with automated agent support system.

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