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Stephen Goncalves
Web Developer at Gigaclear
Nottingham, United Kingdom
Information technology professional with over 5 years of supporting experience. Expertise in a service desk environment providing both hardware and software support. My experience includes managing and analyzing issues with a critical view, team relationships and personal responsibility, and tools development.
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United Kingdom
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List your work history, including any contracts or internships
Gigaclear
May 2021 - Present (3 years)
Web Developer
Participate and help on requirement definitions for new features and web applications.
Operating and supporting Web applications, including Website having close contact with DevOps teams.
Communicate and engage with users of varying levels of technical proficiency.
Operating and supporting Web applications, including Website having close contact with DevOps teams.
Communicate and engage with users of varying levels of technical proficiency.
GPRDigital
2 years 6 months
Support Analyst
Jun 2018 - Oct 2018 (4 months)
I worked as a Support Analyst for a short period.
My main duties were to engage and understand the needs of customers based on their respective levels of technical knowledge of the product. Also as part of my role, I used my knowledge in databases and Visual Basic with Excel to develop tools that helped in decision making within an internal demand, and I was able to contribute with the database administration and management.
Main tools used were:
- SQL Server
- Windows Server 2016
- Excel (VBA)
- Remote access
My main duties were to engage and understand the needs of customers based on their respective levels of technical knowledge of the product. Also as part of my role, I used my knowledge in databases and Visual Basic with Excel to develop tools that helped in decision making within an internal demand, and I was able to contribute with the database administration and management.
Main tools used were:
- SQL Server
- Windows Server 2016
- Excel (VBA)
- Remote access
Technical Support
Apr 2012 - Jun 2014 (2 years 2 months)
Working as Technical Support I had the opportunity to relate directly with the customer, understand the technical difficulties and doubts in the after-sales, training and simply teach technical knowledge.
As part of a team, I was responsible for training and sharing knowledge with new members, thus showing the work process and related documents. Internally I was responsible for configuring the file server, proxy server, applying new solutions and managing incidents.
The main technologies used were:
- SQL Server
- Windows and Windows Server
- Remote Access
- Excel
- Linux server
As part of a team, I was responsible for training and sharing knowledge with new members, thus showing the work process and related documents. Internally I was responsible for configuring the file server, proxy server, applying new solutions and managing incidents.
The main technologies used were:
- SQL Server
- Windows and Windows Server
- Remote Access
- Excel
- Linux server
Elitesoft Informatica LTDA
Oct 2014 - May 2016 (1 year 7 months)
Support Analyst
As a Support Analyst, I was able to work in a fast-paced and well-organized team, close to the web and desktop development team, provide a direct contact seeking to understand the main business rules of the product, analyzing critical situations and technical problems, elevating and reporting cases to higher levels, team manager or relevant divisions if necessary.
The main product developed was ERP aimed at internet providers.
The main technologies and tools used were:
- MySQL
- Linux server
- Remote access
- SSH
The main product developed was ERP aimed at internet providers.
The main technologies and tools used were:
- MySQL
- Linux server
- Remote access
- SSH
Add some compelling projects here to demonstrate your experience
PROCAPE - Capacity Course program ELITESOFT
Nov 2015 - Nov 2015
I've been part in a training course program offered by the company for needy children from the humble neighbourhood around and I taught Windows beginner level.
This section lets you add any degrees or diplomas you have earned.
Microlins
Computer Technician, Computing
Dec 2005 - Dec 2006
North Paraná University
System Development and Analysis, IT
Dec 2011 - Dec 2014
VTCom
Game Design, Computer Games and Programming Skills
Dec 2013 - Dec 2013