• Technological Upgrades: Leveraged .NET 8 to modernize the software stack, significantly improving performance, reliability, and maintainability across all applications.
• Cloud Migration: Led the migration from Amazon ECS to Kubernetes, optimizing container orchestration, improving resource utilization, and enabling greater scalability and resilience.
• Data Streaming and Real-time Processing: Implemented Amazon Kinesis to stream data to services, providing near-real-time notifications and updates, enhancing system responsiveness and user experience.
• Frontend Innovations: Introduced WebSockets and SignalR to the frontend, enabling real-time communication and dynamic content updates for a more interactive and engaging user experience.
• High-Throughput and Scalable Systems: Utilized Microsoft Orleans to architect systems capable of handling high throughput, ensuring scalability, resilience, and support for thousands of concurrent users.
• Resilience and Reliability: Designed and implemented fault-tolerant systems using Kubernetes and Microsoft Orleans, ensuring high availability and quick recovery from failures.
• Performance Optimization: Continuously monitored and optimized system performance, leveraging Kubernetes for automated scaling and Orleans for efficient resource management, resulting in faster response times and improved user satisfaction.
• Deep Learning Evaluation for Behavior Prediction: Involved in evaluating deep learning techniques to solve behavior prediction problems in continuous deployments, enhancing predictive capabilities and improving deployment strategies.
• Assistant Prototyping with LLMs: Evaluated and prototyped an assistant within Studio to simplify script creation using natural language and Large Language Models (LLMs), working with LangChain and Semantic Kernel to streamline development processes.

As a Software Architect at Nice CXone, I’ve led transformative initiatives to modernize software architecture, increase system efficiency, scalability, and maintainability, and enhance user experience across platforms:

• Engineered a new software architecture grounded in clean architecture and SOLID principles, improving system maintainability, scalability, and observability while enhancing the end-user experience and enabling seamless feature integration.
• Designed and implemented SPA applications using Angular and ReactJS, setting the stage for feature enhancements poised to drive future revenue growth.
• Directed data migration from legacy applications to new microservices, enhancing data portability and facilitating seamless integration with third-party processes.
• Pioneered the modeling and implementation of new databases using SQL/NoSQL, improving application efficiency and scalability, and setting a new standard for data consumption across company microservices.
• Implemented synchronization channels between legacy applications and new microservices, ensuring a smooth transition period and providing alternate support during contingencies.
• Championed the implementation of frontend notification channels using WebSockets and Kinesis streams, reducing errors and enhancing user experience through near real-time updates.
• Facilitated a shift to micro frontend architecture and instituted observability measures at frontend and backend levels, accelerating error response times and improving customer service.
• Spearheaded the implementation of a DevOps & CI/CD infrastructure using Jenkins and GitHub Actions, identifying security vulnerabilities early and establishing a codebase for future services, thereby reducing development time.
• Executed backend microservices using ASP.NET 6/7, Scala, and Go, boosting system scalability and flexibility while standardizing code practices for easy onboarding processes.