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Tiago Mendes
Site Reliability Engineer at Celfocus
Coimbra, Portugal
Go soft or go hard, but go anyway!
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11.3
CodersRank Rank
Top 8%
Highest experience points: 0 points,
0 activities in the last year
Java
5.2
exp.
JavaScript
1.4
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JSON
1.6
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List your work history, including any contracts or internships
Celfocus
3 years 6 months
Site Reliability Engineer
Jun 2023 - Present (1 year 10 months)
Vodafone IOT | IITC - EBUA
- Focus on the reliability, scalability, and efficiency of services, configuring,
monitoring, and troubleshooting services to ensure they meet defined SLOs
for multiple environments.
- Resolve tickets within SLA for Vodafone Global (5 opcos), ensuring timely
responses.
- Oracle applications (Weblogic, OCOMC, ECE, BRM, PDC, BIP, ODI)
- Development on automating tasks associated with these services, such as
monitoring, deployment, scaling, or recovery processes.
- Revenue & Reporting Management, reports development, and
microservice development to automate reporting.
- On-call
- Level 3 Support
- Focus on the reliability, scalability, and efficiency of services, configuring,
monitoring, and troubleshooting services to ensure they meet defined SLOs
for multiple environments.
- Resolve tickets within SLA for Vodafone Global (5 opcos), ensuring timely
responses.
- Oracle applications (Weblogic, OCOMC, ECE, BRM, PDC, BIP, ODI)
- Development on automating tasks associated with these services, such as
monitoring, deployment, scaling, or recovery processes.
- Revenue & Reporting Management, reports development, and
microservice development to automate reporting.
- On-call
- Level 3 Support
Analyst / DevOps
Sep 2021 - Jul 2023 (1 year 10 months)
Vodafone GE Commissions:
• Analyzing data using statistical techniques and providing reports.
• Acquiring data from primary and secondary sources and maintaining data systems.
• Identifying, analyzing, and interpreting trends or patterns in complex data sets.
• Filtering and cleaning data.
• Working with management to prioritize business and information needs.
• Locating and defining new process improvement opportunities.
• Processes automation design Camunda BPMN.
• Processes automation development.
Vodafone DE - TKG Project AWS operations Support
• Incident Management
• Problem analysis and dispatching
• Operations support
• CR - solution development
• Analyzing data using statistical techniques and providing reports.
• Acquiring data from primary and secondary sources and maintaining data systems.
• Identifying, analyzing, and interpreting trends or patterns in complex data sets.
• Filtering and cleaning data.
• Working with management to prioritize business and information needs.
• Locating and defining new process improvement opportunities.
• Processes automation design Camunda BPMN.
• Processes automation development.
Vodafone DE - TKG Project AWS operations Support
• Incident Management
• Problem analysis and dispatching
• Operations support
• CR - solution development
Smart Consulting
Aug 2020 - Feb 2022 (1 year 6 months)
Managed Services - NOC CIAS Operations Engineer @Celfocus
As a NOC Operations Engineer at Vodafone Group, I work on
CIAS project (innovative network alarmist automation).
• Ticket Management:
• Respond to and resolve tickets within the SLA for
Vodafone Global (5 opcos ).
• Knowledge of service architecture, design, resource
configuration, and business impact of events and
symptoms.
• Use of monitoring tools(CheckMk - Nagios).
• Development of L3 solutions for production bugs.
• Development of Automation processes for Vodafone PT
and ES squad (Resolve Automation Framework).
• Knowledge of service subject matter and business
processes.
• Project Handover process.
• Webinars and Knowledge Transfer.
• System intervention and maintenance.
• PRD DB´s maintenance.
• Working with Agile Methodology.
CIAS project (innovative network alarmist automation).
• Ticket Management:
• Respond to and resolve tickets within the SLA for
Vodafone Global (5 opcos ).
• Knowledge of service architecture, design, resource
configuration, and business impact of events and
symptoms.
• Use of monitoring tools(CheckMk - Nagios).
• Development of L3 solutions for production bugs.
• Development of Automation processes for Vodafone PT
and ES squad (Resolve Automation Framework).
• Knowledge of service subject matter and business
processes.
• Project Handover process.
• Webinars and Knowledge Transfer.
• System intervention and maintenance.
• PRD DB´s maintenance.
• Working with Agile Methodology.
ATLANSE Portugal
Aug 2019 - Oct 2019 (2 months)
Developer
Integration, ESB, APIs